It’s true every business needs to operate by guidelines and protocols. However, when it comes to dealing with customers, many businesses assume that just offering a good product or service is sufficient to be successful. However, the reality is the quality of service that goes along with that transaction can either make or break your business. Here are my top 9 non-negotiable Continue reading

So, what exactly is a ‘customer experience’? Many people and indeed many business owners don’t understand the difference between customer service and a customer experience. Your business may well offer a good product or service, however, what sets you apart from your competition? What makes the buyer decide to come to you rather than to your opposition? What makes a customer Continue reading

Customer service experts have been talking about these most basic of processes for years. And yet it baffles me that most businesses don’t take the time to implement these no-cost strategies. Basic manners, eye contact, perhaps a thank you every now and again would instil a level of loyalty from customers. Without customers you don’t have a business. However, in many Continue reading